Spotlighting Virtual Innovation: Award-Winning Strategies for Leveraging Technology to Support Students During the COVID-19 Pandemic and Beyond

The move to online instruction and service delivery has created both a critical need and a unique opportunity to investigate the innovative uses of technologies and practices. In the fall of 2020, NASPA launched the Virtual Innovation Awards: Excellence in Delivering Virtual Student Services. Over 100 submissions were vetted by an advising committee network and narrowed to a group of 10 institutions. Spotlighting Virtual Innovation: Award-Winning Strategies for Leveraging Technology to Support Students During the COVID-19 Pandemic and Beyond synthesizes key themes common among the 10 award recipients, highlights each institution’s approach to virtual student engagement in more detail, and concludes with recommendations about the future of virtual support offerings.