Frequently Asked Questions

Please explore our FAQs below. If you still have questions, contact us.

What does NASPA stand for?

Historically, NASPA stands for National Association of Student Personnel Administrators. However, we have updated the name of the association to NASPA, Student Affairs Administrators in Higher Education.

Does an institutional membership include each individual professional at the institution?

NASPA Membership is on an individual basis. Whether or not your institution is a member of NASPA determines your appropriate member type. Professionals at NASPA member institutions are eligible to join as the subsidized member type, Professional Affiliate. Institutional membership does include a complimentary individual membership for the Voting Delegate. Please note: In order to receive discounted member pricing on NASPA registrations and products, the individual must retain an active individual membership.

Are NASPA memberships transferable/refundable?

NASPA memberships are non-transferable/non-refundable. They may not be transferred individual-to-individual or institution-to-institution. With institutional membership, the designation of the Voting Delegate's complimentary membership may be reassigned by contacting the Membership Department at (202) 719-1161 or by email.

Where should my payment be sent?

Payments for Membership and National Events (excluding Annual Conference) should be sent to:

Student Affairs Administrators in Higher Education
NASPA CL ID# 500016
PO Box 5007 
Merrifield, VA 22116-5007
United States

Payments for Annual Conference should be sent to:

Student Affairs Administrators in Higher Education
NASPA CL ID# 500013
PO Box 5007
Merrifield, VA 22116-5007
United States

Payments for Regional Events should be sent to: 

Regional Accounts Coordinator
NASPA
111 K St NE, 10th Floor
Washington, DC 20002
United States

What is your Federal Tax ID number?

Please find our W9 attached here.

Can I pay for membership over the phone?

We are happy to process payment for membership over the phone. If you are joining for the first time, we ask that you create an online profile and then the membership department can assist you in choosing the correct member type and processing dues payment.

I'm having issues accessing my account. How can I get help?

If you have ever had a membership, attended an event, purchased a publication, or been involved with NASPA in any way, you likely have an account with us already. Please search on our website to see if you can find an old account, and look for your name, current or previous email address or institution, and other details. If you do, please contact us at membership@naspa.org or office@naspa.org so that we can gain you access to that account. If you find no results, proceed to create a new account.

 

DON’T create a new account if you are transitioning to a new role, graduating, or otherwise leaving an institution. Please use the same account and update your information. You do not need access to the email address associated with your account if you remember your password. However, you will want to update that address upon successful login.

 

If you forgot your password and also no longer have access to the email address associated with your account, please contact us at membership@naspa.org or office@naspa.org or by phone at (202)265-7500. Forgot your password? Clicking the Forgot Your Password link below the login button will send you an email allowing you to change it. This link is only good for 24 hours. If more time than that has passed, you will need to click Forgot Your Password again.

 

NASPA uses different systems that may require different login credentials. These include:

 

If you have not logged into your NASPA account since September 2016, you may need to reset your password. Click on the "forgot password" link at the login screen to reset yours. If you are using Microsoft Outlook to access your email, you need to access your email via a web browser in order for the reset link to work. If you have any issues logging in, please contact us at membership@naspa.org or (202) 265-7500.

How can I contact the NASPA Bookstore?

Customers who wish to order products; make inquiries concerning orders already placed; request title information, price, availability, or general bibliographic data; or establish a new account should contact NASPA Bookstore Customer Service Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Standard Time at:

NASPA
c/o BTPS
30 Amberwood Pkwy
Ashland, OH 44805

Phone: 202-265-7500 (press option 4 for the NASPA Bookstore)
E-mail: naspaorders@bookmasters.com

What are NASPA’s shipping options and rates?

Domestic and international shipping charges are based on weight and destination, and the delivery speed selected during checkout.

Can I return a book or other product purchased from the NASPA Bookstore?

We hope that you are always satisfied with the products you purchase from NASPA. If you are not completely satisfied for any reason, return the product in unmarked, unaltered, and saleable condition within 30 days of receipt for an exchange or full refund (excluding shipping and handling charges). The cost of shipping for all returns is the responsibility of the customer.

When returning products, please include a copy of the invoice in the package with the returned product(s), and indicate the reason for the return. Send the returns package by traceable means to:

NASPA Returns Department
30 Amberwood Pkwy
Ashland, OH 44805

Damaged products must be reported within 30 days of receipt. Please do not return the product for a refund. We will issue a replacement.

Due to the digital nature of the product, e-books are non-refundable and non-returnable.

If you are a bookseller and need to return all or part of an order, please note the following:

  1. Returns for credit must be received within 180 days of invoice date.
  2. Returns must be accompanied by a copy of the invoice. Indicate the reason for the return on the invoice.
  3. Products must be in unmarked, unaltered, and saleable condition.
  4. Claims for damaged or short shipments must be made within 30 days of invoice date.
  5. No returns will be accepted for credit from any customer who has not purchased books directly from NASPA.
I am a faculty member. How do I receive an examination copy of a book for possible course adoption?

Requests for examination copies should be e-mailed to: naspaorders@bookmasters.com. Please include the following information in your request:

  • The title you are requesting and ISBN number
  • The course name and number
  • When the course will be taught
  • The name of the professor(s) teaching the course
How do I purchase a subscription to a NASPA journal?

If you are not a NASPA member and would like to subscribe to one of our scholarly journals, please contact Taylor & Francis customer service at:

Taylor & Francis
Customer Service Department
530 Walnut Street, Suite 850
Philadelphia, PA 19106 USA

Phone: 215-625-8900
Toll-free: 1-800-354-1420 Ext. 4
Fax: 215-207-0046
E-mail: customerservice@taylorandfrancis.com
Website: www.tandfonline.com

How do I access an ebook I purchased?

After purchasing an ebook or other downloadable product, the final step in the checkout process takes you to an order summary page that contains a link to download.

You can also access your ebook or other dowloadable product via the NASPA website:

  • Login with email address and password
  • Select My Downloads from the menu on the left of the page