Accepted Forms of Payment
Payment Remittance
| Membership and All Events (except Annual Conference) | Annual Conference |
| Student Affairs Administrators in Higher Education NASPA CL ID# 500013 PO Box 5007 Merrifield, VA 22116-5007 United States |
Student Affairs Administrators in Higher Education NASPA CL ID# 500013 PO Box 5007 Merrifield, VA 22116-5007 United States |
Wire Transfer Payments
NASPA only accepts wire transfers individuals and organizations outside of the United States, and only when a secure credit card payment is not possible. Please find NASPA’s bank information here.
Please note: Wire transfer payments can only be processed once a confirmation number of the funds transfer (not the wire order) has been remitted.
Changes in Payment Method
Changes in payment method or credit card after initial payment is processed are NOT permitted. Please be sure that you are using the appropriate credit card for this transaction.
Returned Checks/Chargebacks
There is a $35.00 administrative processing fee invoiced against all returned checks or disputed credit card charges resulting in a charge back.
Credits
Financial credits from cancellations may not be maintained on individual profiles. Funds from a cancelled payment may be applied to another order at NASPA’s discretion and only at the time of cancellation.
ACH Vendor Establishment
NASPA is not able to establish ACH Vendor agreements with external financial entities for event registrations, memberships, or publications purchases. If your institution requires payment by ACH, please email [email protected].
NASPA W-9 Form
If your institution requires a W-9 form from NASPA to process payment, you may download the form here: Download NASPA’s W-9 Form
Access Invoices/Receipts from Past Transactions
To download an invoice/receipt from a past transaction, go to My Orders. You will be prompted to log-in with your NASPA account details.
Membership Refund Policy
Individual NASPA memberships are non-refundable and non-transferable.
Sponsorship Payments
Publications
If you need assistance with a payment for a NASPA publications order, please contact our fulfillment house, PBD at [email protected] or (770) 280-0098.
Member Pricing
Member pricing is based on individual membership status at the time of the event.
For all events EXCEPT for the NASPA Annual Conference: If your current membership will expire prior to the event, you will have the option to renew at the time of registration in order to receive the member rate. If you choose not to renew at the time of registration, you will be charged the non-member rate for the event.
For the NASPA Annual Conference:
Member pricing is based on individual membership status at the time of the event.
At this time, the NASPA Annual Conference does not provide the option to join/renew and register in the same transaction. However, you will be given the option to join/renew prior to starting registration when you click the registration link.
If you have never been a member and would like to register for the NASPA Annual Conference at the member rate, please create a profile and join prior to registering.
Registration Refund/Cancellation Policy
The cancellation deadline to receive a refund is specific to each event, less an administrative fee. No refunds will be given after the event’s posted deadline.
Please click here to submit a refund request. Please allow up to 30 days for processing. To inquire about the status of a refund after 30 days, please send an email to [email protected]
Programs may be cancelled or postponed due to unforeseen circumstances. In this case, registration fees will be refunded; however, NASPA will not be responsible for additional costs including but not limited to cancellation/change fees assessed by airlines, hotels, and/or travel agencies. NASPA will not reimburse registration fees for weather, travel-related delays or cancellations, or other circumstances outside of NASPA's control that prevent attendees from traveling to the event.
"Bill Me" Payment Option
NASPA enables a “Bill Me” function for most in-person events to enable individuals from institutions requiring payment by check to register. For events without “Bill Me” and where possible, please make arrangements to submit payment at the time of registration and/or purchase. If you need to pay by check or need alternate arrangements, please email us at [email protected]rg and we will do our best to accommodate your needs.
Substitutions
Substitutions are allowed by individuals within the same institution/company. Substitutions should have the same member classification so that the payment is an even exchange transfer of payment. Additional charges may apply if the membership status is not the same. Please email your request for the substitute attendee to [email protected].
Group Registration Discount
NASPA currently does not offer group registration except for select events.
Current and Past Registrations
In order to see your current or past registrations, go to My Events. You will be prompted to log-in with your NASPA account details.
NASPA Annual Conference
If you need assistance with a payment for the NASPA Annual Conference, please contact [email protected]
Tonya Murphy
Associate DIrector, Customer Operations
Email: [email protected]
Phone: 202-265-7500, option 3