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Registration Rates 

Online Registration is the fastest option that allows you to register and get housing at the exact same time. Registration via the mail could add an additional 7-10 days for processing. Registrations must be processed and confirmed before you can reserve a hotel room, there are no exceptions. Registrations are not considered processed/confirmed until you receive an electronic confirmation via email.
 

Payment METHODS 

• Credit Cards –  The following credit cards will be accepted for payment Visa, MasterCard, Discover, and American Express.  Changes in payment method or credit card after initial payment is processed are NOT permitted, no exceptions.  Please be sure that you are using the appropriate credit card for this transaction.
• Purchase Orders – Purchase orders will NOT be accepted for registration. Please use the Bill Me option online if you need to submit paperwork to your accounting office to have a check cut for your registration payment. Payments must be received by the appropriate deadline. If payments are not received by the registration deadlines, the appropriate late fee will be assessed.
• Checks – Check payments will be accepted through the mail.  If you will be paying by check, please indicate that during the online registration process.  Use your registration confirmation as your invoice.  Please submit a copy of the confirmation with your check payment to assure payments are processed in a timely manner.  There will be a $40 processing fee assessed for all returned checks. Checks should be made payable to NASPA and mailed, along with registration confirmation to, NASPA Annual Conference, Attn: Client ID# 500013, P.O. Box 5007, Merrifield, VA 22116-5007. All payments must be received by the appropriate registration deadlines. If payments are not received by the established deadlines, the appropriate late fee will be assessed.
• Bill Me – NASPA will send invoices out weekly to those that select the Bill Me option upon checkout. You may also use your registration confirmation as an invoice to begin processing the necessary payment on campus. All payments must be received by the appropriate registration deadlines. If payments are not received by the established deadlines, the appropriate late fee will be assessed. 
• Bank Wire Transfer - Domestic and International bank wire transfers are available.  Please contact customer service directly at 301-6945243 or 866-229-3691 for instructions.
• Mail – Payments can be mailed to the NASPA office via lockbox services through our bank, NASPA Annual Conference, Attn: Client ID# 500013, P.O. Box 5007, Merrifield, VA 22116-5007.  In addition to mail delivery times through USPS, you can expect an additional 3-5 days for processing for registrations sent through the mail.  

REGISTRATION POLICIES

• Member Rate Qualifications – In order to qualify for member rates, you must have a current individual membership, valid through the 2013 NASPA Annual Conference. You should have your own individual ID number. You will NOT get the member rate by using your institutional ID number. If you receive the member rate and your membership lapses, but is not renewed by February 15, 2013, the non-member rate will be assessed at the prevailing rate. Anyone whose membership is scheduled to expire should plan to renew their membership promptly, to avoid additional fees.
• Registration/Rate Change Deadlines – The deadlines that have been established for registration are POSTMARK deadlines. 
• Must be Registered – All individuals attending the conference must pay a registration fee. All nce workshops and educational session presenters MUST be registered!
• Student Rates – Student rates are for full-time member students only. Those who are employed full-time and are taking courses are not eligible for these rates.
• Complimentary Faculty Registration – One faculty member per higher education/student affairs graduate preparation program can receive a complimentary registration to attend the 2013 NASPA Annual Conference.  You may register online, using discount code FAC13.  Only ONE Complimentary registration per institution.  For questions, please contact  Arlene Kidwell, Senior Director of Meetings, 202-265-7500, ext. 1167.
• Press Registration – Complimentary Press registrations are available.  You may register online by using discount code PRESS13.  For questions regarding this, please contact Arlene Kidwell, Senior Director of Meetings, 202-265-7500, ext. 1167.  02-265-7500, ext. 1177.
• Guest Registration – Guest registrations can only be purchased in addition to a full registration.  All guests will be identified with an appropriate name badge. A guest is defined as a spouse or significant other, friend, or relative who is not a member of NASPA, is not qualified to become a member, and does not work in a student affairs related occupation..  If you want to bring a guest, please provide their name and pay the registration fee during your online registration process.  All guest must check-in at the registration desk onsite. Guest registrations DO NOT include pre-conference workshops or any educational sessions.
• Substitutions - Substitutions are allowed by individuals within the same institution/company.  Substitutions should have the same member classification so that the payment is an even exchange transfer of payment. Please email or fax your request, along with a completed registration form for the substitute attendee, to naspa@experient-inc.com or via secured fax line, 301.694.5124
• Bill Me Option – All Bill Me order payments must be received and/or postmarked by the appropriate deadlines in order to receive any discounted rates . Payments postmarked after the deadline will be assessed the later fee.
• Meals – Meals are NOT provided during the conference.  There will be light appetizers served during the opening reception and exhibit hall breaks may offer coffee or ice cream  Some institutions, knowledge committees, and other sponsored groups will choose to host receptions/meetings that may have food and beverage available but this is not guaranteed. 

Cancelation and Refund Policy

To cancel a registration and request a refund, a written request must be sent to naspa@experient-inc.com. Please enter "2013 NASPA Annual Conference Refund" in the subject line. Telephone requests will not be honored. Credit card refunds are processed within 72 hours after receipt. For check refunds, please allow 10 business days for processing.  After February 1, 2013, all check refunds will be processed within 10 business days following the 2013 NASPA Annual conference.  Exceptions to the policy will be considered on a case-by-case basis and decisions made within two weeks after the conference.

Refund Request Deadlines

• Refund requests postmarked by January 11, 2013 will receive a full refund, less a $50 service and processing fee of the registration fee. Pre-conference workshops, awards luncheon tickets, and special events are refundable at 100% at this time.
• Refund requests postmarked between January 12 and February 15, 2013 will receive a refund equal to 50 percent of the appropriate registration fee.  Pre-conference workshops, awards luncheon tickets, and special events are refundable at 100% at this time.
  • Refund requests postmarked after February 15, 2013 will not be honored.
  • Awards Luncheon and Pre-conference Workshop fees, as well as any payments for tours, service projects, etc., will be refunded in full if written request is postmarked by February 15, 2013. After February 15, 2013, no refund will be available.

For Registration Questions/Concerns:
    NASPA Registration Customer Service
    800-974-3084 - Domestic
    847-996-5876 - International
    301.694.5124 - Secured Fax
    naspa@experient-inc.com